They may forget what you said, but they will never forget how you made them feel
The essential insight is that a skilled communicator must be aware of the emotional valence of his or her words.
Potser s’obliden del que els has dit, però no han d’oblidar mai com els has tractat.
Origin of this quotation
http://quoteinvestigator.com/2014/04/06/they-feel/#more-8611